Repair Manifesto

How do I claim my Crumpler Lifetime Manufacturer Warranty?

Need your bag repaired? Please carefully read through what our warranty covers and doesn't cover. Proceed to fill out the form and read any specific information about the repair option you choose.

Once you have submitted the form, your warranty claim will be assessed and you will receive a response within 1-2 business days. If your warranty claim is accepted, you will have the option of shipping your bag to us or you can drop it off in-store at our Fitzroy Workshop.

What is Covered?

If your Crumpler bag fails as a result of defective materials or workmanship under normal use while you: A) draw breath and B) remain the bag's owner, we'll repair or replace the part(s) in question.

Crumpler warrants to the original retail purchaser that the zippers, buckles, and bindings on our products will be free from defects in workmanship. All other components will be free from defects in workmanship for as long as the original purchaser owns the product. If one of our products fails during the warranty period due to a defect in material or workmanship, we will repair or replace the defective part.

Our warranty only covers Crumpler product purchased in Australia, New Zealand, Hong Kong, China, Singapore, South Korea, Taiwan, Thailand, Indonesia, Malaysia, Iran, Fiji, India, Philippines, Japan, Brunei, USA and Canada.

What Is Not Covered?

Our warranty does not cover any damage that results from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.

Luggage (Vis-A-Vis 68 & 54 Models) Warranty:
We know luggage has to withstand a lot, which is why we make ours tough. Our luggage has been tested for all kinds of impact, dropping, kicking, and pushing. For a crack to occur it has to be subjected to improper use or extraordinary impact and like your favourite sneakers, our luggage will scuff, dint and scratch as you use it.

Essentially we see it as unavoidable, and character building. And as we can't personally supervise each baggage handler, this kind of wear and tear is considered normal. Our warranty does not cover any luggage wear and tear caused by improper use;
- scratches
- dents
- scuffs
- cracks

It does not cover any Crumpler products purchased in Europe, Africa or South America.


We have a small repairs operation and timeframes can fluctuate due to the volume of repair work we receive. Our team does their best to patch up your bag and get it back to you ASAP. Once your repair has been assessed our team will get back to you with the next course of action. We appreciate your patience during this process.

If you need either a Zip or Wheel repair - and your bag needs some immediate attention, we have put together some simple DIY steps you can follow. Please select either the Zip or Wheel option in the form and read through the drop down guide. If you encounter difficulty or prefer our assistance, feel free to fill out the form and we will happily handle the repair for you.
repair form