Shipping and Returns

Returns & exchanges

BOUGHT THE WRONG BAG? 

No problem! You can return the item within 28 days for a full refund if the bag is unused, you have all tags attached, as well as the original receipt and packaging. Either take it into a store near you or send back to: 

Crumpler HQ attn. Returns, Level 10, 180 Russell Street, Melbourne, 3000, with all your return contact details. 

We are not able to refund any shipping costs occurred when ordering or returning online purchases. 

A special exchange period will be available during the Christmas season. Any items purchased as gifts throughout November/December can be exchanged anytime until the end of January. As long as they are unused, have tags attached and you have the original proof of purchase (receipt or order number).

Shipping info

Orders are processed daily Monday to Friday at approximately 11am and are shipped out the same day. Estimated time-frames for the arrival of your order are listed below. 

Domestic 

Free Delivery: Aus Post delivery within 3 - 7 business days from dispatch
Express Post: Aus Post delivery within 1 - 2 business days from dispatch
-Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres * 

International 

Economy: 3 - 10 business day from dispatch delivery worldwide*
Express: 2 - 4 business day from dispatch delivery worldwide* Please note: We are not able to ship to any countries in Europe, Africa or South America. 

*shipping estimates based on major metropolitan areas only. 

International orders may incur local duty or customs charges. As Crumpler do not charge Australian GST on international orders, any fees or duty incurred at customs is the responsibility of the purchaser. Check your local customs office for further info.

Where do you ship to?

  • Afghanistan
  • American Samoa
  • Australia
  • Bangladesh
  • Bhutan
  • Brunei
  • Canada
  • Cambodia
  • China
  • Cook Islands
  • Fiji
  • French Polynesia (Tahiti)
  • Guam
  • India
  • Indonesia
  • Iran
  • Japan
  • Kazakhstan
  • Kiribati
  • Laos
  • Malaysia
  • Maldives
  • Marshall Islands
  • Mongolia
  • Myanmar
  • Nauru
  • Nepal
  • New Caledonia
  • New Zealand
  • Niue Pitcairn
  • Northern Mariana Islands
  • Pakistan
  • Palau
  • Papua New Guinea
  • Philippines
  • Samoa
  • Singapore
  • Solomon Islands
  • South Korea
  • Sri Lanka
  • Taiwan
  • Tajikistan
  • Thailand
  • Timor-Leste
  • Tonga
  • Turkmenistan
  • Tuvalu
  • United States of America
  • Uzbekistan
  • Vanuatu
  • Vietnam

Christmas, promo and sale delivery times

Please allow a few extra days for delivery during sales and holiday periods, we will get your order shipped out ASAP after you place the order, this may be 1-4 business days. 

In an ideal world, we'd deliver your order personally, but unfortunately our customers are too far-flung for that! While your order should arrive within the timeframe we specify for the shipping option you select, sometimes the unexpected happens. As a rule of thumb, wait an additional day then email au_enquiries@crumpler.com with your order number, which you'll find on the confirmation email we sent you. 

A special exchange period will be available during the Christmas season. Any items purchased as gifts throughout November/December can be exchanged anytime until the end of January. As long as they are unused, have tags attached and you have the original proof of purchase (receipt or order number).