FAQ - Repairs

Can you repair my crumpler?

If the damage falls under our world famous Crumpler Warranty, then yes, absolutely. We'll even wear the repair cost. If not, and you can't live without your loved one, Contact us using the contact form online along with your details and a description of the problem, and we'll do our best. No promises, because not all damage can feasibly be repaired. Once we've done an assessment, we'll advise you if your bag is repairable, and the cost involved. 

What is not covered?

Our guarantee does not cover damages that result from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The guarantee also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses. The Crumpler Leather Goods Range come with a 4 year guarantee with proof of purchase. It does not cover any Crumpler products purchased in Europe, South Africa or South America