Repair Manifesto
Why Repair?
If your Crumpler bag fails as a result of defective materials or workmanship under normal use while you: A) draw breath and B) remain the bag's owner, we'll repair or replace the part(s) in question.
To start your warranty claim, please fill out our repairs form below, and we'll get back to you with next steps.
If we reckon the fault occurred as a result of 'abnormal' usage ‐ no offence intended ‐ we'll contact you and obtain your approval to repair the bag at your expense, or let you know how sorry we are that nothing can be done.
What Is Covered?
Before you keep going with this paragraph, we'd like to share our ethos on repairing and the ideas of it with you.
Crumpler warrants to the original retail purchaser that the zippers, buckles, and bindings on our products will be free from defects in workmanship. All other components will be free from defects in workmanship for as long as the original purchaser owns the product. If one of our products fails during the warranty period due to a defect in material or workmanship, we will repair or replace the defective part.
Our warranty only covers Crumpler product purchased in Australia, New Zealand, Hong Kong, China, Singapore, South Korea, Taiwan, Thailand, Indonesia, Malaysia, Iran, Fiji, India, Philippines, Japan, Brunei, USA and Canada.
What Is Not Covered?
Our warranty does not cover any damage that results from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses. Wheel deterioration sadly isn't covered by our warranty.
It does not cover any Crumpler products purchased in Europe, Africa or South America.
A Note About Luggage:
We know luggage has to withstand a lot ‐ which is why we make ours tough. But like your favourite sneakers, our luggage will scuff, dint and scratch as you use it. Essentially we see it as unavoidable, and character building. And as we can't personally supervise each baggage handler, this kind of wear and tear is considered normal and is not covered under our warranty.