Orders and Enquiries
Will COVID-19 affect my click and collect order?
We endeavour to make shopping as simple and convenient as possible by offering our Click and Collect service.
During Australia State lockdowns, for the safety of our customers and staff we have to limit the service we can provide.
VIC – Restrictions active | Collection is available for Melbourne CBD store only (Little Bourke St). Collection times are Monday to Friday, 10am till 4pm.
All other stores are currently closed.
Will COVID-19 affect my online order?
Shopping Crumpler products online continues to be as easy as usual with our full-range available at www.crumpler.com.
During the COVID-19 (Coronavirus) outbreak we are, however, taking extra precautions. Together with our shipping and delivery partners we are taking every step necessary to ensure all appropriate health and hygiene standards are followed.
There are currently longer transit times to all metropolitan, regional and international destinations due to increased border checks, longer customs handling times and limited flights for domestic postage. Please allow extra time for delivery.
Any concerns can be emailed to our team at email@example.com . Please remember to include your order number, which you'll find on your order confirmation email.
Changing or cancelling an online order
If you have made an error with your shipping address, please Contact us immediately with your order number and updated address, as we may be able to correct this at our warehouse before your order is shipped.
If your order is confirmed and its status displays as ‘Complete’, we are unable to make changes to it. We also are generally not able to make changes to shipping address after 11:30am, but we will do what we can to help.
Once you receive your order, you may return any items through our Returns & Exchanges process.
Missing or incomplete orders
If your order arrives incomplete or incorrect please contact us via the contact form and we will get it sorted ASAP.
If there has been a delivery issue with your order please contact the courier first for the most up to date information.
Click and Collect
Place a Click and Collect order online and choose the most convenient store to collect your order from.
Whilst we will always endeavour to have your click and collect order ready within 2 hours, some orders may not always be able to fulfil within this timeframe.
When you’ve placed your order, a store team member will send you an email and SMS to let you know that your order is ready for collection.
To collect your order, please bring your order confirmation and some photo identification and see one of our team members in your selected store.
On occasion an item instore may be damaged or missing and we will only find out when we pick your order. Although this does not happen often, we will contact you to arrange a refund or replacement item in this instance.
Click & Collect orders will be kept for 30 days from the day you’ve placed your order. After 30 days your order will be cancelled and we will contact you to arrange a refund of the order value. Please contact firstname.lastname@example.org if you’re unable to collect in that time frame.
What currency are the prices in?
All prices displayed on Crumpler.com are in Australian dollars and include Australia sale tax.
Personalisation is currently not available online.
Personalise your bag with your very own webbing sleeve monogram for $19. Your initials, your year, your message, your mood or your bag! Choose up to three silicone webbing sleeves. Pick from the 45 characters available.
Personalisation is completed by hand at our Crumpler HQ. Personalised order will take 2-3 weeks to be dispatched. Once dispatched, a shipping notice will be emailed.
Orders are not split. If you order a non-personalised item with a personalised item, the complete order will be shipped once the personalisation has been completed.
We are unable to refund or exchange an item once it has been personalised. A refund, exchange or repair will be permitted upon evaluation if the bag is faulty.
Buy now pay later payment
We have several buy now pay later systems you can use to shop with us; each may have a different way of calculating and deducting scheduled payments. We recommend you visit their website and read through how it works or speak to their customer service representatives if unsure.
Payment method accepted
You can place your online order using any of the following options:
We accept all major credit cards (VISA, Mastercard, AMEX)
My order hasn't arrived
MY ORDER HASN'T ARRIVED – WHAT SHOULD I DO?
We are working very hard to ship out your orders ot. If you ordered during our MAY MADNESS sale please allow an extra 4-5 working days for your order to be shipped. Sorry for the delay, we will unite you with your new forever bag companion as soon as possible.
In an ideal world, we'd deliver your order personally, but we unfortunately our customers are too far-flung for that! While your order should arrive within the timeframe we specify for the shipping option you select, sometimes the unexpected happens. As a rule of thumb, wait an additional day then email email@example.com or phone us on +613 9999 1718 with your order number, which you'll find on the confirmation email we sent you.
Shipping Orders are processed daily Monday to Friday at approximately 11am and are shipped out the same day. Estimated timeframes for the arrival of your order are listed below.
Domestic Free Delivery: Aussie Post delivery within 3 - 7 business days from dispatch
Express Post: Aussie Post delivery within 1 - 2 business days from dispatch -Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres *
International Economy: 3 - 10 business days from dispatch delivery worldwide* Express: 2 - 4 business days from dispatch delivery worldwide*
Please note: We are not able to ship to any countries in Europe, Africa or South America.
*shipping estimates based on major metropolitan areas only.
Christmas, promo and sale delivery times
Please allow a few extra days for delivery during sales and holiday periods, we will get your order shipped out ASAP after you place the order, this may be 1-4 business days.
In an ideal world, we'd deliver your order personally, but unfortunately our customers are too far-flung for that! While your order should arrive within the timeframe we specify for the shipping option you select, sometimes the unexpected happens. As a rule of thumb, wait an additional day then email firstname.lastname@example.org with your order number, which you'll find on the confirmation email we sent you.
MERRY CHRISTMAS: A special exchange period will be available during the Christmas season. Any items purchased as gifts throughout November/December can be exchanged anytime until the end of January. As long as they are unused, have tags attached and you have the original proof of purchase (receipt or order number).
Christmas delivery times
Dates below are guides provided by Australia Post. Crumpler is not able to guarantee shipment dates
EXPRESS OPTION: Last shipment day, Monday, 21 December 2020
Canberra CBD EP 2600-2601
Canberra Metro 200-250; 251-299; 2602-2639; 2900-2920
NSW Central Coast 2250-2263; 2264-2265
NSW South Coast Metro 2500-2530
Sydney CBD EP 1000-1299; 2000-2009
Sydney Country attach Syd 2555-2578; 2740-2786
Sydney Metro 1300-1920; 2010-2234; 2235-2249
Brisbane CBD EP 4000-4004
Brisbane Metro 4005-4209; 9000-9019
Brisbane Metro Townships 4300-4305; 4500-4510; 4520
Gold Coast attched to NSW 2484-2494
Toowoomba City 4350
Adelaide CBD 5000-5005; 5800-5879
Adelaide Inner Metro 5006-5118; 5121-5134; 5138-5169; 5880-5960
Adelaide Outer Metro 5119-5120; 5135-5137; 5170-5199; 5961-5999
Hobart Launcestion CBD 7000-7003; 7250
Tasmania Subs Metro 7004-7019; 7050-7053; 7055; 7248-7249; 7251-7325; 7892
Melbourne CBD EP 3000-3010; 8000-8010
Melbourne Metro 3011-3210
Melbourne Metro attach Country 3335-3338; 3427-3443; 3751-3754; 3756; 3758-3810; 3910-3915; 3926-3944; 3978; 3980-3981
Melbourne Metro Limited 3339-3341; 3750; 3755-3755; 3757; 3975-3977; 8011-8899
VIC Ballarat City 3350-3350; 3353-3356
VIC Ballarat Other 3342-3349; 3351-3352; 3357-3376; 3378-3379; 3381-3399; 3401; 3403-3426; 3464; 3466-3487
VIC Ballarat Selected Limited 3377; 3380; 3400; 3402; 3465
VIC Bendigo City 3550; 3552-3556
VIC Bendigo Fwd 2648; 2715; 2717-2719; 2731-2739
VIC Bendigo Other 3445-3463; 3488-3499; 3503-3549; 3551; 3557-3563; 3565-3578; 3580-3584; 3586-3599
VIC Bendigo Selected 3444; 3500-3502; 3564; 3579; 3585
VIC Country Geelong Other 3221-3227; 3229-3249; 3251-3279; 3281-3299; 3301-3304; 3306-3334
VIC Geelong City 3211-3220
VIC Geelong Selected 3228; 3250; 3280; 3300; 3305
VIC Gippsland Metro 3825; 3840-3844
VIC Gippsland Other 3811-3824; 3831-3835; 3847-3852; 3854-3874; 3876-3904; 3916-3920; 3921; 3923-3925; 3945-3951; 3954-3974; 3979; 3984; 3987; 3988; 3990-3992; 3996
VIC Gippsland Selected 3853; 3875; 3909; 3922; 3953; 3995
VIC Seymour Other 3600-3618; 3621-3628; 3633-3641; 3645-3659; 3662-3670; 3673-3675; 3678-3688; 3691-3720; 3723; 3725-3728; 3732-3749
VIC Seymour Region 3629-3632; 3660-3661
VIC Seymour Selected 3619-3620; 3643-3644; 3671-3672; 3676-3677; 3722; 3724; 3730
VIC Wodonga Limited 3689-3690
Perth CBD 6000-6005; 6800-6899
EXPRESS OPTION: Last shipment day, Friday, 18 December 2020
Canberra other 2581-2589; 2591-2599
NSW BATHURST 2787-2820; 2845-2877
NSW Broken Hill 2879-2880
NSW Casino Country 2460; 2470; 2480
NSW Goulburn 2579-2580
NSW HUNTER 2267-2310
NSW Hunter Metro 2266; 2311-2338; 2413-2430
NSW Mid North Coast Region 2431-2439; 2441; 2443; 2445-2459; 2461
NSW Murray Region 2642-2647; 2654-2664; 2708-2714; 2716
NSW New England 1 2340; 2348; 2350-2351
STANDARD POST OPTION: Last shipment day, Thursday, 17 December 2020
Ballarat Region City/Subs 3350, 3353-3356
Bendigo Region City/Subs 3550, 3552-3556
Country Areas Attached to Metro VIC 3335-3341, 3429-3431, 3427-3442, 3750-3810, 3910-3920, 3926-3944, 3975-3978, 3980-3981
Geelong Region City/Subs 3211-3220
Gippsland Region Subs & District 3825, 3840-3844
Melbourne Metro 3000-3207, 8000-8873
STANDARD POST OPTION: Last shipment day, Wednesday, 16 December 2020
Adelaide Inner Metro 5000-5118, 5121-5134, 5138-5169, 5800-5960
Adelaide Outer Metro 5120, 5136-5137, 5170-5174
Ballarat Region (Selected Areas) 3377, 3380, 3400, 3402, 3465
Ballarat Region Other 3317-3319, 3342-3345, 3351-3352, 3357-3375, 3378-3379, 3381-3396, 3401, 3407-3424, 3464, 3467-3487
Bendigo Region (Selected Areas) 3444, 3450, 3500-3502, 3564, 3579, 3585
Bendigo Region Other 2648, 2715, 2717, 2731-2739, 3446-3448, 3451-3463, 3488-3498, 3505-3549, 3551, 3557-3563, 3565-3576, 3580-3584, 3586-3599
Canberra Metro 200-221, 2600-2620, 2900-2914
Canberra Region Other 2581-2588, 2594, 2621-2633
Central Coast Region (Gosford) 2250-2265
Country Areas Attached to Metro NSW 2555-2574, 2740-2786
Geelong Region (Selected Areas) 3228, 3250, 3280, 3300, 3305
Geelong Region Other 3221-3227, 3230-3249, 3251-3279, 3281-3294, 3301-3304, 3309-3315, 3321-3334
Gippsland Region (Selected Areas) 3818-3820, 3850, 3853, 3875, 3909, 3922, 3953, 3995
Gippsland Region Other 3812-3816, 3821-3824, 3831-3835, 3847, 3851-3852, 3854-3874, 3878-3904, 3921, 3923-3925, 3945-3951, 3954-3971, 3979, 3984-3992, 3996
Hunter Region (Newcastle) Primary 2280-2310
SA Near Country 5201-5261, 5264-5266, 5301-5310, 5350-5356, 5360-5413, 5451-5472, 5501-5522, 5550-5583
Seymour Region (Selected Areas) 3619-3620, 3629-3632, 3643-3644, 3660-3661, 3671-3672, 3676-3677, 3689-3690, 3722, 3 724, 3730
South Coast (Wollongong) Primary 2500-2536, 2538-2541
Sydney Metro 1001-1891, 1900-1902, 2000-2234
Seymour Region Other
STANDARD POST OPTION: Last shipment day, Tuesday, 15 December 2020
Tasmania 7000-7254, 7258-7470, 7800-7923
Brisbane Inner Metro 4000-4209, 9000-9019
Brisbane Outer Metro 4280-4347, 4500-4517, 4520-4521, 9020-9582
Broken Hill 2879-2880
Central West (Bathurst) Primary 2790, 2794-2795, 2800, 2850
Gold Coast Region 2484-2490, 4210-4275, 9702-9742
Hunter Region (Newcastle) Other 2267, 2278, 2311-2338, 2415-2430
Mid North Coast Region (Kempsey) 2431-2456
Murray Region (Albury) 2640-2647, 2658-2660, 2708-2714, 2716
New England Region (Tamworth) 2339-2411
Northern Rivers Region (Casino) 2460-2483
Riverina Region (Wagga Wagga) 2590, 2649-2656, 2661-2707, 2720-2730
SA Far Country 5262-5263, 5267-5280, 5291, 5311-5346, 5357, 5414-5440, 5473-5495, 5523, 5540, 5600-5734
South Coast (Wollongong) Other 2537, 2445-2451, 2545-2551
Southern Highlands Region 2575-2579
Sunshine Coast Region Primary 4518-4519, 4550-4580, 4600-4601
Toowoomba City & Near Region 4350-4370, 4373-4381, 4400-4405, 4605-4610, 4614-4615
Western Plains Region (Dubbo) 2821-2844, 2878
Mount Gambier 5290
Central West (Bathurst) Other 2787, 2791-2793, 2797-2799, 2803-2820, 2845-2849, 2852-2877
Order confirmation and delivery
Deliveries are sent from our warehouse Monday to Friday. When your order has been dispatched for delivery, we will send you a confirmation email. Make sure you check your spam or Junk folders if you havent received this.
We sometimes split larger orders into separate shipments due to their weight or dimensions. If this happens, you will still only receive one email and tracking number, this includes multiple consignments. Please note, it may take 2–3 hours before your tracking details are available from the courier’s website and you can use the number to track your delivery.
Once your order is collected by the courier, we have no control over it. Any enquiries about your delivery need to be directed to the courier. Please also keep in mind that orders can be held up due to busy sales periods, Public holidays or customs delays.
Online gift cards
The Crumpler Online Gift Cards is the perfect present for any Crumpler fan. For use online only, Crumpler Gift Cards are available in various values and valid for 3 years from date of purchase.
When purchasing an online card, select amount, add your name, your email address, then the recipents details. Create your personal message then ‘Add’ this to your cart and continue shopping. After checkout, the online card will be sent automatically to your recipents email address and can be used online immediately.
Online gift vouchers cannot be used in Crumpler stores or resellers at this time. They cannot be reloaded or exchanged for cash.
Current gift card maximum is $100. For cards required at more than $100, please purchase multiple vouchers. We apologise for the inconvenience.
Store issued gift cards
Gift card purchased from a Crumpler store or other retailer are not able to be accepted online at this time. Sorry for the inconvenience.
Lost or stolen gift cards
Treat your gift cards and vouchers like cash. Lost and stolen gift cards and vouchers will not be replaced or refunded.