Not just 'a' guarantee, but the legendary Crumpler Lifetime Guarantee.
If your Crumpler bag fails as a result of defective materials or workmanship under normal use while you: a) draw breath and b) remain the bag's owner, we will repair or replace the part(s) in question – no questions asked.
Just drop your bag off at a Crumpler Store or submit a repair enquiry using the contact form. We'll get straight back to you with next steps.
If we think the fault occurred as a result of 'abnormal' usage, we'll contact you and obtain your approval to repair the bag at your expense.
** Leather Goods come with a 4 year guarantee.
WHAT IS COVERED?
Crumpler guarantees to the original retail purchaser that the zippers, buckles, and bindings on our products will be free from defects in materials or workmanship. All other components will be free from defects in materials or workmanship for as long as the original purchaser owns the product. If one of our products fails during the guarantee period due to a defect in material or workmanship, we will repair or replace the defective part if you return the product to one of our AU Crumpler stores or send it to our repair team, postage paid, together with your proof of purchase.
WHAT IS NOT COVERED?
Our guarantee does not cover damages that result from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The guarantee also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
The Crumpler Leather Goods Range come with a 4 year guarantee with proof of purchase.
It does not cover any Crumpler products purchased in Europe, South Africa or South America.
A NOTE ABOUT LUGGAGE
We know luggage has to withstand a lot – which is why we make ours tough. But like your favourite sneakers, our luggage will scuff, dint and scratch as you use it. Essentially we see it as unavoidable and character building. And as we can’t personally supervise each baggage handler, this kind of wear and tear is considered normal and is not covered under our guarantee.
CAN YOU REPAIR MY CRUMPLER?
If the damage falls under our world famous Crumpler guarantee, then yes, absolutely.
If not, and you can't live without your loved one, send it to Crumpler HQ (address above) along with your details and a description of the problem and we'll do our best. No promises, because not all damage can feasibly be repaired. Once we've done an assessment, we'll advise you if your bag is repairable and the cost involved.