If your Crumpler bag fails as a result of defective materials or workmanship
under normal use while you: a) draw breath and b) remain the bag's owner, we'll
repair or replace the part(s) in question ‐ no questions asked.
Just submit a repair enquiry using the
contact form. We'll get straight back to you with next steps.
If we reckon the fault occurred as a result of 'abnormal' usage ‐
no offence intended ‐ we'll contact you and obtain your approval
to repair the bag at your expense.
WHAT IS COVERED?
Crumpler warrants to the original retail purchaser that the zippers, buckles,
and bindings on our products will be free from defects in workmanship.
All other components will be free from defects in workmanship for as
long as the original purchaser owns the product. If one of our products fails during
the warranty period due to a defect in material or workmanship, we will repair or replace
the defective part if you return the product to one of our AU Crumpler stores or send it
to our repair team, postage paid, together with your proof of purchase.
Our warranty only covers Crumpler product purchased in Australia, New Zealand, Hong Kong,
China, Singapore, South Korea, Taiwan, Thailand, Indonesia, Malaysia, Iran, Fiji, India,
Philippines, Japan, Brunei, USA and Canada.
WHAT IS NOT COVERED?
Our warranty does not cover damages that result from misuse or abuse of the product.
It does not cover normal wear and tear or damages such as abrasion, scratches or fading.
The warranty also does not cover incidental or consequential damages, such as damage to,
or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
It does not cover any Crumpler products purchased in Europe, South Africa or
A Note About Luggage
We know luggage has to withstand a lot ‐ which is why we make ours tough.
But like your favourite sneakers, our luggage will scuff, dint and scratch as
you use it. Essentially we see it as unavoidable, and character building. And
as we can't personally supervise each baggage handler, this kind of wear and tear
is considered normal and is not covered under our warranty.