THANK YOU FOR SHOPPING WITH US AT CRUMPLER
Your brand new Crumpler is guaranteed against defects in materials and craftsmanship for the lifetime of the bag.
You may have noticed a warranty registration tag on your new buddy. We have great news, registration is no longer required. Simply keep your proof of purchase (if you have a paper receipt, we recommend snapping a digital pic of it for your records), should you require assistance in the future.
Welcome to the gang, you're one of us now and we're glad you're here.
Please contact us for assessment via one of the following addresses
If your Crumpler bag fails as a result of defective materials or workmanship under normal use while you: a) draw breath and b) remain the bag's owner, we'll repair or replace the part(s) in question.
To start your warranty claim, please send us a clear picture of the fault and the bag together with your proof of purchase, and let us know where you are based. We'll get back to you with next steps.
If we reckon the fault occurred as a result of 'abnormal' usage ‐ no offence intended ‐ we'll contact you and obtain your approval to repair the bag at your expense.
WHAT IS COVERED?
Crumpler warrants to the original retail purchaser that the zippers, buckles, and bindings on our products will be free from defects in workmanship. All other components will be free from defects in workmanship for as long as the original purchaser owns the product. If one of our products fails during the warranty period due to a defect in material or workmanship, we will repair or replace the defective part.
Our warranty only covers Crumpler product purchased in Australia, New Zealand, Hong Kong, China, Singapore, South Korea, Taiwan, Thailand, Indonesia, Malaysia, Iran, Fiji, India, Philippines, Japan, Brunei, USA and Canada.
WHAT IS NOT COVERED?
Our warranty does not cover damages that result from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
It does not cover any Crumpler products purchased in Europe, South Africa or South America.
A Note About Luggage
We know luggage has to withstand a lot ‐ which is why we make ours tough. But like your favourite sneakers, our luggage will scuff, dint and scratch as you use it. Essentially we see it as unavoidable, and character building. And as we can't personally supervise each baggage handler, this kind of wear and tear is considered normal and is not covered under our warranty.