ARE THE BAG COLOURS ACCURATE IN THE PRODUCT PHOTOGRAPHY?
We do our best to ensure that what you see is as close as possible to the true colour. But, unless your computer monitor is calibrated identically to the systems used by our photographers, designers and web people, there may be slight variations.
If it's a concern for you, come into a Crumpler Store. If that's out of the question, email [email protected] or phone us on +613 9999 1718.
HOW DO YOU MEASURE YOUR BAGS?
We believe the most accurate way is to fill each bag first, then measure. Not Christmas dinner chock-a-block bloated, but enough to achieve its intended shape and true usable volume. Just remember, Crumpler bags are not square boxes , so our quoted measurements are generally taken at the widest external point, within reason.
If you have a specific sizing question, email [email protected] or phone us on +613 9999 1718.
How do I clean my bag?
To spot clean exterior stains use lukewarm water and mild soap, then remove any soap residue with a damp cloth. For heavy soiling, lightly wipe with a damp cloth. Always dry in the shade. Never submerge your bag in water, to avoid mould and avoid having it dry cleaned, tumble-dried, ironed, treated with harsh chemicals and detergents. Doing so will ruin the protective coating on its fabric.
WHERE CAN I GET MORE DETAILED INFORMATION ON ONE OF YOUR PRODUCTS?
Each product page on the Crumpler website has Design Notes. These notes give detailed information about specific product features, including sizing, weight and storage capacity. After consuming all this bumpf, if you're still hungry for details, email [email protected] or phone us on +613 9999 1718.
Opening your vis-a-vis luggage
To get into the bag, there is no key, it’s a number lock. You just need to set the numbers to 0-0-0 and slide the top button in the direction of the arrow and the zips will pop out. Inside you will find a welcome envelope with full instructions on setting up your lock.
Personalisation is currently not available online.
Personalise your bag with your very own webbing sleeve monogram for $19. Your initials, your year, your message, your mood or your bag! Choose up to three silicone webbing sleeves. Pick from the 45 characters available.
Personalisation is completed by hand at our Crumpler HQ. Personalised order will take 2-3 weeks to be dispatched. Once dispatched, a shipping notice will be emailed.
Orders are not split. If you order a non-personalised item with a personalised item, the complete order will be shipped once the personalisation has been completed.
We are unable to refund or exchange an item once it has been personalised. A refund, exchange or repair will be permitted upon evaluation if the bag is faulty.
If the product you are looking for is out of stock, please sign up to the "notify me" button to be emailed as soon as it becomes available again.
Spotting a fake
HOW DO I AVOID BUYING A FAKE CRUMPLER?
Easy. The Crumpler products we sell at crumpler.com are available only at established dealers, retailers and e-tailers. If in doubt, contact us — we know exactly where our products go.
HOW DO I SPOT A FAKE CRUMPLER?
If you've handled a Crumpler, you'll know when you're dealing with the real thing. Otherwise, remember these two words – quality and workmanship. Fakes skimp on the first, and cut corners on the second. So while genuine Crumpler bags look and feel like they'll outlast our legendary guarantee, phonies will likely carry one or more tell tale signs:
1. Loose threads and obvious stitching faults
2. Inconsistent colour
3. Stress whitening on moulded plastics
4. Inferior, non water-resistant outer and lining materials
5. Different colour options to those at crumpler.com
6. Different or misspelt product names to those at crumpler.com
I FOUND A FAKE CRUMPLER FOR SALE – WHAT SHOULD I DO?
Tell us where by using our 'contact us' form. We may not be able to do much about it, but we would appreciate knowing where you got it from and at the very least our patent lawyers will earn their retainer this month!
What do i do with the excess strap?
You can make a long strap shorter, but not vice-versa. If this is a problem for you, either: a) tuck the excess strap through your bag's side accessory loop, or b) if you're artsy-crafty and brave, trim off a few inches, then seal the new end with a lighter or match to prevent fraying. If in doubt, bring it to your nearest Crumpler store and we'll shorten it for you.
What is ripstop?
It's a nylon or polyester fabric, crosshatched with thick reinforcement threads at regular intervals. The lining of Crumpler bags is most often either 150D or 300D Rip Stop, which are both super strong, lightweight, durable and resistant to fraying, tearing and ripping.
Will my laptop fit?
ARE YOU SURE MY LAPTOP WILL FIT IN THIS BAG? Pretty much. But to be 100% certain, you might want come into a Crumpler Store. If that's geographically impossible, check the laptop sleeve measurements under the Sizing tab for each relevant product. They represent the external dimensions of the largest device we reckon will fit comfortably