Orders and Enquiries
Changing or cancelling an online order
If you have made an error with your shipping address, please Contact us immediately with your order number and updated address, as we may be able to correct this at our warehouse before your order is shipped.
If your order is confirmed and its status displays as ‘Complete’, we are unable to make changes to it. We also are generally not able to make changes to shipping address after 11:30am, but we will do what we can to help.
Once you receive your order, you may return any items through our Returns & Exchanges process.
Missing or incomplete orders
If your order arrives incomplete or incorrect please contact us via the contact form and we will get it sorted ASAP.
If there has been a delivery issue with your order please contact the courier first for the most up to date information.
What currency are the prices in?
All prices displayed on crumpler.com/sg/ are in Singapore dollars and include Singapore sales tax.
My order hasn't arrived
MY ORDER HASN'T ARRIVED – WHAT SHOULD I DO?
In an ideal world, we'd deliver your order personally, but we unfortunately our customers are too far-flung for that! While your order should arrive within the timeframe we specify for the shipping option you select, sometimes the unexpected happens. As a rule of thumb, wait an additional day then email email@example.com with your order number, which you'll find on the confirmation email we sent you.
Christmas, promo and sale delivery times
Please allow a few extra days for delivery during sales and holiday periods, we will get your order shipped out ASAP after you place the order, this may be 1-4 business days.
In an ideal world, we'd deliver your order personally, but unfortunately our customers are too far-flung for that! While your order should arrive within the timeframe we specify for the shipping option you select, sometimes the unexpected happens. As a rule of thumb, wait an additional day then email firstname.lastname@example.org with your order number, which you'll find on the confirmation email we sent you.
Christmas delivery times
2020 Christmas delivery times will be updated in November 2020.
Order confirmation and delivery
Deliveries are sent from our warehouse Monday to Friday. When your order has been dispatched for delivery, we will send you a confirmation email. Make sure you check your spam or Junk folders if you havent received this.
We sometimes split larger orders into separate shipments due to their weight or dimensions. If this happens, you will still only receive one email and tracking number, this includes multiple consignments. Please note, it may take 2–3 hours before your tracking details are available from the courier’s website and you can use the number to track your delivery.
Once your order is collected by the courier, we have no control over it. Any enquiries about your delivery need to be directed to the courier. Please also keep in mind that orders can be held up due to busy sales periods, Public holidays or customs delays.
Online gift cards
The Crumpler Online Gift Cards is the perfect present for any Crumpler fan. For use online only, Crumpler Gift Cards are available in various values and valid for 3 years from date of purchase.
When purchasing an online card, select amount, add your name, your email address, then the recipents details. Create your personal message then ‘Add’ this to your cart and continue shopping. After checkout, the online card will be sent automatically to your recipents email address and can be used online immediately.
Online gift vouchers cannot be used in Crumpler stores or resellers at this time. They cannot be reloaded or exchanged for cash.
Current gift card maximum is SGP100. For cards required at more than SGP100, please purchase multiple vouchers. We apologise for the inconvenience.
Store issued gift cards
Gift card purchased from a Crumpler store or other retailer are not able to be accepted online at this time. Sorry for the inconvenience.
Lost or stolen gift cards
Treat your gift cards and vouchers like cash. Lost and stolen gift cards and vouchers will not be replaced or refunded.