to search, enter description or a bag name
Not just 'a' guarantee, but the legendary Crumpler Lifetime Guarantee.
If your Crumpler bag fails as a result of defective materials or workmanship under normal use while you: a) draw breath and b) remain the bag's owner, we'll repair or replace the part(s) in question – no questions asked.
To request a repair, send your bag and repair request to Crumpler Head Office located at 10/180 Russell Street, Melbourne, VIC, 3000, Australia or submit a repair enquiry using the contact form. We'll get straight back to you with next steps.
If we think the fault occurred as a result of 'abnormal' usage – no offence intended – we'll contact you and obtain your approval to repair the bag at your expense.
Crumpler guarantees to the original retail purchaser that the zippers, buckles, and bindings on our products will be free from defects in materials or workmanship. All other components will be free from defects in materials or workmanship for as long as the original purchaser owns the product. If one of our products fails during the guarantee period due to a defect in material or workmanship, we will repair or replace the defective part if you return the product to one of our AU Crumpler stores or send it to our repair team, postage paid, together with your proof of purchase.
Our Guarantee only covers Crumpler product purchased in Australia, New Zealand, Hong Kong, China, Singapore, South Korea, Taiwan, Thailand, Indonesia, Malaysia, Iran, Fiji, India, Philippines, Japan, Brunei, USA and Canada.
The Crumpler Leather Goods Range come with a 4 year guarantee with proof of purchase.
Our guarantee does not cover damages that result from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The guarantee also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
It does not cover any Crumpler products purchased in Europe, South Africa or South America.
We know luggage has to withstand a lot – which is why we make ours tough. But like your favourite sneakers, our luggage will scuff, dint and scratch as you use it. Essentially we see it as unavoidable, and character building. And as we can’t personally supervise each baggage handler, this kind of wear and tear is considered normal and is not covered under our guarantee.