FAQ - COVID-19
Stage 4 restrictions update.
SA stores - Update 19/11/2020
Our Adelaide store will be temporaily closed during the South Australia 6 day ciruit breaker restriction.
Please contact us if you have any questions au_enquiries@crumpler.com.
Repairs - Update 17/11/2020
Our repairs service has reopened. Please see our Repairs FAQ for further information
VIC stores - Update 28/10/2020
Our Victorian store are now open in Chadstone, Prahran, Fitzroy, Flinders Lane, Little Bourke St and Spencer St Outlet.
Please contact us if you have any questions au_enquiries@crumpler.com.
Will COVID-19 affect my online order or return?
Returns
You can return an item by following our standard online return steps Any item purchased can be returned within 28 days for a full refund if:
- The bag or accessory is unused,
- All product tags are attached with the item in its original packaging and;
- You have the original receipt.
Please send you bag back to our warehouse located at:
Crumpler WH, Attn. Returns (insert your sales order number),
Building 36, 9 Ashley Street,
Braybrook, 3019, VIC.
Please remember to include all your return contact details and communictaions reference number if you have one.
Please note: We are not able to refund any shipping costs accrued when ordering or returning online purchases. We are not able to provide exchanges for postal returns.
Home delivery information
Shopping Crumpler products online continues to be as easy as usual with our full-range available at www.crumpler.com.
During the COVID-19 (Coronavirus) outbreak we are, however, taking extra precautions. Together with our shipping and delivery partners we are taking every step necessary to ensure all appropriate health and hygiene standards are followed.
Delivery
We hear you! Shipping domestically and around the world is literally running at a snail mail pace. While our team are doing what we can to help, we would love to create more flights or open borders, we are at the mercy of Australia Post and world post networks, please see Australia Posts response.
You can place an order online as per usual, however please note there are currently longer transit times to all metropolitan, regional and international destinations due to increased border checks, longer customs handling times and limited flights for domestic postage. Please allow extra time for delivery.
International Shippments are currently worst affected, due to long delays at dispatch centres across the world. Australia post has advised us that shipping to some countries has been suspended or service options are limited. We are doing our best to stay on top of the changing information and make sure your orders get to you as quick as possible.
More info on specific international shipping destinations can be found here
Domestic shipping roughly 1 extra week and improving.
International is country by country, but at least 2+ extra weeks.
Any concerns can be emailed to our team at au_enquiries@crumpler.com. Please remember to include your order number and shipping number, which you'll find on your order confirmation email.