Lifetime Warranty

Not just 'a' warranty, but the legendary Crumpler Lifetime Warranty.

If your Crumpler bag fails as a result of defective materials or workmanship under normal use while you: a) draw breath and b) remain the bag's owner, we'll repair or replace the part(s) in question – no questions asked. Just drop your bag off at a Crumpler Store or mail your bag to a Crumpler HQ, postage paid, together with your proof of purchase and a short note to explain the problem. We'll make it right and send it back to you ASAP.

If we reckon the fault occurred as a result of 'abnormal' usage – no offence intended – we'll contact you and obtain your approval to repair the bag at your expense. Please send all repairs to the below address:

Repair Buff
Crumpler US
45 Spring St
New York, New York
10012

 

WHAT IS COVERED?

Crumpler warrants to the original retail purchaser that the zippers, buckles, and bindings on our products will be free from defects in materials or workmanship. All other components will be free from defects in materials or workmanship for as long as the original purchaser owns the product. If one of our products fails during the warranty period due to a defect in material or workmanship, we will repair or replace the defective part if you return the product to one of our AU Crumpler stores or sent it to our repair team, postage paid, together with your proof of purchase. 

Our warranty only covers Crumpler product purchased in Australia, New Zealand, Hong Kong, China, Singapore, South Korea, Taiwan, Indonesia, Malaysia, Iran, Fiji, India, Philippines, Japan, Brunei, USA and Canada. 

 

WHAT IS NOT COVERED?

Our warranty does not cover damages that result from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses. 

It does not cover any Crumpler products purchased in Europe, South Africa or South America. 

A Note About Luggage
We know luggage has to withstand a lot – which is why we make ours tough. But like your favourite sneakers, our luggage will scuff, dint and scratch as you use it. Essentially we see it as unavoidable, and character building. And as we can’t personally supervise each baggage handler, this kind of wear and tear is considered normal and is not covered under our warranty.