ORDERS / ENQUIRIES

MY ORDER HASN'T ARRIVED – WHAT SHOULD I DO?

In an ideal world, we'd deliver your order personally – in giant Crumpler messenger bags.

While your order should arrive within the timeframe we specify for the shipping option you select, sometimes stuff happens. As a rule of thumb, wait an additional day then email au_enquiries@crumpler.com or phone us on +613 9999 1718 with your order number, which you'll find on the confirmation email we sent you.


BOUGHT THE WRONG BAG?

No Problem. Goods can be returned for an exchange or refund within 28 days from purchase. Goods must be in original/resell-able condition with swing tickets and accompanied with proof of purchase. Either take it into a store near you or send back to Crumpler HQ attn. Returns, Level 10, 180 Russell Street, Melbourne, 3000, with all your return contact details. 

- Within 28 days of purchase you can exchange your bag for another Crumpler, or a credit note, providing your bag is unused, has the original tags attached and you provide your original receipt. If the Crumpler you now want costs less than your original choice, we’ll give you a credit note for the difference. If you're exchanging an online purchase you are responsible for the return postage costs.

- Within 28 days of purchase you can return your bag for refund providing your bag is unused, has the original tags attached, has the original plastic packaging and you provide your original receipt. If you're exchanging an online purchase you are responsible for the return postage costs. 


All OTHER ENQUIRIES

For any further enquiries, please just fill in our contact form, and we'll get back to you as soon as we can.