Will you sell my personal information to the highest bidder?
No chance. Personal information collected on this site is treated as confidential and is protected by the Privacy Act 1988. Personal information is information relating to an individual whose identity is apparent, or can reasonably be ascertained from the information provided. Personal information collected on this site will not be used for any other purpose other than for that it was intentionally submitted. On request we will provide any information collected about you through this site in accordance with Information Privacy Principles 6 and 7 of the information Privacy Act 1988.
Do Crumpler bags come with a Warranty?
Not just ‘a’ warranty, but the Legendary Crumpler ‘Til Death Do Us Part’ Warranty!
If your Crumpler bag fails as a result of defective materials or workmanship under normal use while you: a) draw breath and b) remain the bag’s owner, we’ll repair or replace the part(s) in question – no questions asked. Just drop your bag off at a Crumpler Store or mail your bag to a Crumpler HQ, postage paid, together with your proof of purchase and a short note to explain the problem. We’ll make it right and send it back to you ASAP.
If we reckon the fault occurred as a result of ‘abnormal’ usage – no offence intended – we’ll contact you and obtain your approval to repair the bag at your expense.
Repair Buff
Crumpler HQ
6 Chelmsford Street
Kensington, Victoria
3031
Can you repair my Crumpler?
If the damage falls under our world famous Crumpler ‘Til Death Do Us Part’ Warranty, then yes, absolutely. We’ll even wear the repair cost.
If not, and you can’t live without your loved one, send it to Crumpler HQ (address above) along with your details and a description of the problem, and we’ll do our best. No promises, because not all damage can feasibly be repaired. Once we’ve done an assessment, we’ll advise you if your bag is repairable, and the cost involved.
If I change my mind, can I change my bag or return it?
Second thoughts? No dramas. Within 14 days of purchase you can exchange your bag for another Crumpler, or a credit note, providing your bag is unused, has the original tags attached and you provide your original receipt. If the Crumpler you now want costs less than your original choice, we’ll give you a credit note for the difference.
My order hasn't arrived – what should I do?
In an ideal world, we’d deliver your order personally – in giant Crumpler messenger bags. Unfortunately, we have to rely on middlemen. While your order should arrive within the timeframe we specify for the shipping option you select, sometimes stuff happens. Like your postie losing his GPS. Or maybe that home of yours in the Andes is a little harder to reach in winter. As a rule of thumb, wait an additional day then email au_enquiries@crumpler.com or phone us on +613 9372 1204 with your order number, which you’ll find on the confirmation email we sent you.
How do I clean my bag?
Spot clean exterior stains with lukewarm water and mild soap, then remove any soap residue with a damp cloth. For heavy soiling, lightly wipe with a damp cloth. Always dry in the shade. Never submerge your bag in water, unless you both want to smell mouldy. And don’t ever let it be dry cleaned, tumble-dried, ironed, treated with harsh chemicals and detergents or scrubbed like a hospital floor. Doing so will trash the protective coating on its fabric – or worse.
Where can I get more detailed information on one of your products?
Each product page on the Crumpler website has three tabs – Features, Sizing and Reviews.
The Features tab reveals detailed information about specific product features. Some of the technical terms may not mean much to you, so we explain them elsewhere in these FAQs.
The Sizing tab contains information about – you guessed it – the physical dimensions of the bag, plus some additional information depending on the product in question.
The Reviews tab holds reviews we think have the potential to help you decide if a bag is right for you or not. After buying your Crumpler, you can write one, too. Good or bad – so long as it contains useful information we’ll most likely publish it.
After consuming all this bumpf, if you’re still hungry for details, email au_enquiries@crumpler.com or phone us on +613 9372 1204.
Are you sure my laptop will fit in this bag?
Pretty much. But to be 100% certain, you might want come into a Crumpler store. If that’s geographically impossible, or you’re too gen-whatever to venture beyond WiFi range, check the laptop sleeve measurements under the Sizing tab for each relevant product. They represent the dimensions of the largest poota we reckon will fit comfortably. Remember, if you buy a Crumpler online from us here and your lappy don’t fit, you can return it as per our returns policy.
How do you measure your bags?
We reckon the most accurate way is to fill each bag first, then measure. Not Christmas dinner chock-a-block bloated, but enough to achieve its intended shape and true usable volume. Just remember Crumpler bags are not square boxes by and large, so our quoted measurements are generally taken at the widest point, within reason.
If you have a specific sizing question, email au_enquiries@crumpler.com or phone us on +613 9372 1204.
How do I use my 3rd leg?
Clip it under your left arm, then adjust your strap lengths and shoulder pad position. Badabing! The bag is stable and your load is on your back right where it should be.
How do I remove the waist strap?
The waist strap is threaded through a loop at either end where it attaches to the bag. All you need to do is undo the waist strap velcro and pull it out through the loops.
What do I do with excess strap?
You can make a long strap shorter, but not vice-versa. If this is a problem for you, either: a) grow up, b) tuck the excess strap through your bag’s side accessory loop, c) double trap it around your bag’s QuickFlick™ buckle, or d) if you’re artsy-crafty and brave, trim off a few inches, then seal the new end with a lighter or match to prevent fraying. If in doubt, bring it to your nearest Crumpler store and we’ll shorten it for you.
Are the bag colours accurate in the product photography?
We do our bestest to ensure what you see is as close as possible to the true colour. But unless your computer monitor is calibrated identically to the systems used by our photographers, designers and web monkeys, what we know to be blue may appear on your monitor as cerulean. Or indigo. Or perhaps even teal.
If it’s a concern for you, come into a Crumpler store. If that’s out of the question, email au_enquiries@crumpler.com or phone us on +613 9372 1204.
What's that long skinny doo-dad in your laptop bags?
It’s our incredible velcro-mounting Adapt-A-Sausage. Although it has a protein content not dissimilar to your typical supermarket banger, its destiny is not to be burnt and smothered in sauce. It exists because some 13-inch pootas are small for their size. As are some 15-inch and 17-inch ones. Whack in the Adapt-A-Sausage though, and your precious lappy will always be hugged tight by your Crumpler baggery.
What is Bar Tak?
Similar to buttonhole stitching, Bar Tack is a short, highly dense burst of zigzag stitches that maximises the load bearing of a fabric seam or join.
What is Rip Stop?
It’s a nylon fabric crosshatched with thick reinforcement threads at regular intervals. The lining of Crumpler bags is most often either 300D and 600D Rip Stop, which are both super strong, lightweight, durable and resistant to fraying, tearing and ripping.